Our testimonials
My friend was admitted to Richmond Heights in January 2019 until he died in November due to dementia. From day one we were impressed with the loving care he received from all the management and nursing staff and the wonderful carers. Nothing was too much trouble for them.
I would like to say a massive thank you to you all and I would recommend this home to anyone.
L. C.
Friend of Resident
All the staff and management were very caring, even with visitors. It's a lovely care home and we thank all staff for the good care and good work for our friend.
Patricia W
Friend of Resident
My mother spent the last couple of days of her life in Richmond Heights Nursing Home and she could not have had any better care. All the staff were amazing and they also were a huge comfort to me and the rest of my family. Having had a couple of bad experiences with other care homes, I feel I am in a position to make a fair assessment and I know my mother could not have had better care at the end of her life.
Janice S
Daughter of Resident
My nan has lived in care homes for the past 4/5 years as her care had deteriorated due to onset dementia and bipolar, Richmond Heights was her last one before she passed in August.
The home was brilliant, I couldn’t fault with it in any shape or form. The staff were so attentive and caring and this to me, was the most important factor to the home, they would go above and beyond to make sure the residents were comfy and happy and they made it feel like a home.
The home has a minibus which you can book to use, this is a great facility as it meant that we could take my nan out in the wheelchair. The residents always seemed to be engaged in activities. The home was always clean and fresh, again could not fault.
Since her passing, we have recommended the home to another relative in the family and I would recommend this one time and time again. The staff take pride in what they do and put the residents needs first.
Courtney V
Granddaughter of Resident
I and my family were very pleased with the care my husband received during the last 2 weeks of his life. The staff were kind and caring. They made my husband very comfortable and pain-free during this time. The staff were very respectful to my husband as they were also to family and friends.
Lyn B
Wife of Resident
I cannot rate Richmond Heights highly enough. My mother lived here for 2 years and sometimes could be quite challenging because of her dementia but she was held in genuine affection by the staff. Living the opposite end of the country it was really important for me to know that she was safe and well cared for. My father would visit a couple of times a week and it felt as though he too was being looked after. Not long before mum died the carers arranged a romantic dinner, complete with rose petals on the table, for my parents to celebrate their 64th wedding anniversary together. It was a very special memory for them, and us, to cherish.
In May 2017 after a lengthy stay in hospital, my father needed nursing care and Richmond was the only home we would consider. He was welcomed into the Richmond family once more and really flourished. He became much brighter, cleaner and well dressed, and began reading his newspaper and books again and loved to chat with staff.
He was happy there.
H. S.
Daughter of Resident
When I was looking for a care home for my mother-in-law for end of life care, I read the 1 review on this website and I admit I was slightly nervous but I needn't have been. I visited the home unexpectedly and was greeted very warmly by the Deputy Manager who soon put me at ease. She spent a lot of time finding out all about my mother-in-law and the care she required. In my opinion, the home is very clean and most welcoming. All the staff we met were lovely. I cannot praise them highly enough for all the care they gave her in the last 3 weeks of her life. They treated her with dignity and respect . Everyone we met including the nurses, carers, maintenance man, cleaners, laundry and kitchen staff always had time for a chat with us, took a personal interest in her and tried their utmost to do their best for her. I would not hesitate to recommend this home as it made a very difficult and traumatic time more bearable thanks to the staff working there and the personalised care she received.
Linda S
Daughter-in-law of Resident
My dad was in here for palliative care. We as a family couldn't wish for any better care with our dad. The staff are willing to go an extra mile to make sure not only the resident but the family are comfortable. When my dad did pass away they looked after him and cared for him with the most respect than anyone could have wished for. If you are looking to have your family in Richmond Heights Care Home, yes have a look and you will find what we saw, a perfect place for your loved one. Some of the staff even came to my dads funeral, that was so nice that they even cared.
Zoe S
Daughter of Resident
When I was looking for a care home for my mother-in-law for end of life care, I read the 1 review on this website and I admit I was slightly nervous but I needn't have been. I visited the home unexpectedly and was greeted very warmly by the Deputy Manager who soon put me at ease. She spent a lot of time finding out all about my mother-in-law and the care she required. In my opinion, the home is very clean and most welcoming. All the staff we met were lovely. I cannot praise them highly enough for all the care they gave her in the last 3 weeks of her life. They treated her with dignity and respect . Everyone we met including the nurses, carers, maintenance man, cleaners, laundry and kitchen staff always had time for a chat with us, took a personal interest in her and tried their utmost to do their best for her. I would not hesitate to recommend this home as it made a very difficult and traumatic time more bearable thanks to the staff working there and the personalised care she received.
Linda S
Daughter-in-law of Resident
My dad was in here for palliative care. We as a family couldn't wish for any better care with our dad. The staff are willing to go an extra mile to make sure not only the resident but the family are comfortable. When my dad did pass away they looked after him and cared for him with the most respect than anyone could have wished for. If you are looking to have your family in Richmond Heights Care Home, yes have a look and you will find what we saw, a perfect place for your loved one. Some of the staff even came to my dads funeral, that was so nice that they even cared.
Zoe S
Daughter of Resident
I cannot fault this care home, they take good care of my father and give him everything he needs, staff are lovely and the manager listens to any queries you have and takes them on board, lovely place.
Allison B (Daughter of Resident)
Our Philosophy
It’s central to our philosophy that we strive to value and enrich the lives of all our residents.
We offer companionship, security and first class care. We give all our residents the freedom to live their lives with the additional tailored support from us, should they need it.
Registered with the CQC, the independent regulator of health and social care in England.
Nursing Care | Dementia Care | End of life Care | Respite Care
Want to learn more? Get in touch on: 0114 253 1992 or email us.
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